eCareNow LLC

PRIVACY POLICY

 

Revised: May 19, 2020

 

eCareNow LLC ("we, "us", "our", “website”,   "eCareNow", or "eCareNow TeleHealth") established a Privacy Policy that applies to all users of eCareNow Telehealth services. Please read our Privacy Policy. The policy might get updated time to time, but will  always be current on our website. 

 

By accepting Company's Terms of Use or providing information to us via our Site, you consent to the use and disclosure of personally identifiable information as outlined in this Privacy Policy. Please note that the use and disclosure of such information is also subject to the practices of the health care providers with whom you may interact through the Services, as described in the Notice of Privacy Practices which is provided to you by such providers.

 

INFORMATION COLLECTION

 

Personal information or protected health information is information that includes, but is not limited to, identifying data such as name, social security number, address, contact information, as well as information about personal health issues submitted through the Services.  This is the information we aim to protect. Please note, eCareNow website (www.ecarenow.net) is not electronic medical record system. It is  for informational purposes only.  The webpage serves to book an appointment and make secure payments only.  The eCareNow will never request our clients to provide any information via email, or in the appointments comment section. We use other secure platforms and electronic health records to store our clients personal health information.  

We will only collect information that you voluntarily submit.  We know that privacy is of the outmost importance.  We vigorously believe in keeping confidential any and all personally identifiable information that identifies an individual whether or not it relates to an individual's past, present, or future physical or mental health condition. 

 

eCareNow provides health care services under the federal health care privacy and security rules (HIPAA and HITECH), we maintain protected health information (PHI) in compliance with these rules and our contractual obligations with health care providers. Currently our main focus is providing a platform to allow individuals to receive telehealth Services from our healthcare provider(s).  We collect information solely for the purposes of providing the Services, marketing and promoting our Services to you and for market research data. 

 

We assume you are giving consent to this information collection and use, but we also give you the opportunity to "opt out" of receiving direct marketing or market research information by emailing us atinfo@ecarenow.net

 

We maintain web logs to record data about all visitors who use this site and interact with the Services and we will store this information.  These logs may contain IP address information, types of operating system you use, the date and time you visited the site, and information about the type of device you use to connect to the Services.

 

All Web logs are stored securely and are accessible to a very limited number of employees and contractors, who have to adhere to strict guidelines regarding user data security and privacy.

 

NON-PERSONAL IDENTIFICATION/COOKIES TECHNOLOGY

 

What is a cookie?   A cookie is a small data file that certain web sites write to your hard drive when you visit them.  A cookie file, for instance, may collect user ID information such as items in a shopping cart while navigating a site, but the only personal information a cookie can contain is information you provide. Your user ID or profile information is not stored in cookies.

 

How do we use cookie technology?   We use it in the aggregate as opposed to using any personally identifiable information, to understand how our users collectively use our Site. This helps us continually improve our Site.

 

Most web browsers are set to accept cookies, but if you prefer not to receive cookies you can set your browser to warn you or refuse cookies altogether by turning them off in your browser.

 

We may also use non-personal information to analyze data into useful information. This process of data mining is done in the aggregate, is non-personal, and allows Company to find correlations and patterns in the data.

 

SECURITY OF INFORMATION COLLECTED

 

We use account information in a password-protected environment as a security measure to protect your data.  We use administrative, physical and technical safeguards to protect data.  We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and some data encryption.  Our Site and the Services use industry standard SSL encryption to enhance security of electronic data transmissions.  In addition, we urge you to take precautionary measures in maintaining the integrity of your data.  Please be responsible in making sure no one can see or has access to your personal account and log-in/password information.  If you use a public computer, e.g., at a library or a university, always remember to log out of the Site or Services. 

 

If you use our Site or Services through your employer's computer network or through an internet café, library or other potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer's or such other site's privacy and security policy with respect to Internet use. 

 

We are not responsible for your handling, sharing, re-sharing and/or distribution of your personal health information.  Moreover, if you forward personal health information electronically to another person on or off the Site or Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.

 

  

 

SELF REVIEW OF DATA AND ABILITY TO DELETE YOUR ACCOUNT INFORMATION

 

You may request to delete any personal information and to de-authorize the collection of personal information in the future by sending us an email atinfo@ecarenow.net

 

THIRD PARTY SITES/TRUSTED RELATIONSHIPS

 

As noted above, the eCareNow operates under HIPAA and we share information with health care providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment and health care operations, and otherwise as agreed or authorized by you.

 

Our Site contains links to other sites.  We do not share your personally identifiable information with those sites (unless you specifically authorize such sharing) and are not responsible for their privacy procedures.  We seek to work with trusted partners and organizations that will adhere to similar privacy and ethical standards.  However, we encourage you to learn their particular privacy policies.

We disclose personally identifiable information about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal or regulatory investigation).  We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request.  We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors.  We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.  If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

CHILDREN

 

We do not knowingly allow individuals under the age 18 to create accounts that allow access to our Site.

 

CHANGES TO THIS PRIVACY POLICY

 

We may amend our Privacy Policy in the future.  In the event changes are made, we will be sure to post changes at the Site and at other places we deem appropriate.

 

QUESTIONS OR SUGGESTIONS

 

If you have any questions or suggestions on ways we can improve our privacy policy with respect to personal information, please email us ati nfo@ecarenow.net